PATRIOT TRAVEL MEDICAL INSURANCEsm
IMG's International Claim Management ....

Medical treatment while traveling is often an unfortunate fact of life. IMG's goal during a claim is to make the process fast and efficient. To ensure this, IMGsm provides thoroughly trained multilingual claim administrators, on site medical staff and the experience of adjudicating thousands in international claims per year. IMG processes claims in more than 130 countries and is fully equipped to handle virtually any language and currency.

How the Claim Process Works

Precertification, Emergency Evacuation and Return of Mortal Remains

For precertification, emergency evacuation and return of mortal remains, please call: IMG in the US: 1-800-628-4664 (toll free) or 1-317-655-4500. Call IMG outside the US: 001-317-655-4500 (collect if necessary). This information will also be provided on your ID card.

IMG must be notified prior to treatment or within 48 hours of an emergency.

To Report Claims

Please mail completed claim forms to International Medical Group, P.O. Box 88500, Indianapolis, IN 46208-0500 USA. All IMG contact numbers, claim forms and Certificate Wordings will be included in the fulfillment kit. IMG may also be contacted by fax: 317-655-4505 or e-mail: insurance@imglobal.com.

Online Claims Process

Claim Payment

To make claim processing efficient, claims are paid two ways. All benefits are subject to the provisions described in this brochure and the Policy Wording.

  1. Eligible claims that are paid by the insured person will be reimbursed directly to the insured person. Payment will be sent by check or directly deposited to a US bank account.
  2. Eligible expenses that have not yet been paid by the insured person will be made to either the insured person or directly to the provider.

Please mail completed claim forms to International Medical Group, P.O. Box 88500, Indianapolis, IN 46208-0500 USA. All IMG contact numbers, claim forms and Certificate Wordings will be included in the fulfillment kit. IMG may also be contacted by fax: 317-655-4505 or e-mail: insurance@imglobal.com.

This brochure is a summary of Patriot Travel Medical Insurancesm coverage. All IMG contact numbers, claim forms and policy wordings will be included in the fulfillment kit. IMGsm may also be contacted by:

Fax: 317-655-4505

e-mail: insurance@imglobal.com

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Note: Some of the products and services described or advertised on this site may not be available to residents of certain jurisdictions, depending on regulatory constraints, including Canada and the U.S. Please contact TFG Global Insurance Solutions Ltd. sm for more information about your specific jurisdiction. Some of the above coverage is NOT available to residents in British Columbia. TFG Global Travel Insurance.com & TFG Global Insurance Solutions Ltd. are all trademarks and service marks of TFG Global Insurance Solutions Ltd.™sm

*see plan brochure or policy summary for more IMG policy details. 

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